Meta IT Pro client support
Existing clients can use their assigned support channel, call for urgent assistance, or contact us with questions about an active service request.
Use the portal or support instructions provided during onboarding. Include the affected user, device, issue, urgency, and any error message.
Your client-specific portal link is included in your onboarding and support documentation.
If work is stopped, multiple users are affected, or you suspect a cybersecurity incident, call and clearly describe the business impact.
774-434-2346For non-urgent account, planning, or service questions, contact the Meta IT Pro team by email.
info@metaitpro.comHelp us prioritize correctly
A useful support request explains what is happening, who is affected, when it started, and whether a workaround exists. Do not include passwords, MFA codes, recovery keys, or other secrets.
Call promptly if you suspect phishing, account compromise, ransomware, data exposure, or unauthorized access.
Explain whether work has stopped, how many users are affected, and which critical process is unavailable.
Provide screenshots or exact error text, the affected device or application, and a reliable callback method.
Looking for a new IT partner?
If your business is not currently a Meta IT Pro client, start with a consultation so we can understand your environment and recommend the right next step.
Request a consultation